Please contact us by phone or email if you have any queries. We are always happy to help.
Reception is open between 07.30 – 22.00 (London Time).
Check-In: 14:30 to 22:00
If you need to leave luggage before your room is ready for occupation or on the same day after check-out, then we are happy to accommodate
We take payment by cash, credit or debit card (only Visa, Visa Debit, Maestro, Mastercard Debit and Mastercard). We will take a deposit of one night per room with the reservation and full payment on your arrival. Card payments will need to be made on our payment terminal by reception; this is to minimise fraud. Should you have consumed any Extras these will be debited to your account.
DIRECT BOOKINGS ON OUR WEBSITE OR VIA EMAIL/PHONE
We require 2 days’ notice, prior to the arrival date, to refund your deposit. With less than 2 days’ notice the deposit will be forfeit; this includes no-shows.
The hotel reserves the right to declare force majeure as a result of any circumstance that prevents us from providing hotel accommodation and will refund any deposit. We will, however, suggest alternative accommodation in the locality.
通过在线旅行社预订 (EG BOOKING.COM)
Please be aware of specific cancellation policies in force for online travel agent bookings.
The Hotel is run as a private house where we can normally control the entrance better than a public access hotel; guests have their own entrance keys.
Breakfast is served in the breakfast room. So that the room does not become over-crowded we operate time slots. Guests will have tables in their own groups but slots must be booked with reception.
Please let us know when you book whether you have a special dietary requirement. We are able to accommodate most requests. We buy specialist foods as and when required. We do not have separate cooking or preparation facilities for specialist items. We do our best to avoid contact between specialist items and our regular products. If you have a severe allergy, please speak to our reception staff to discuss how we can help. Our kitchen prepares foods that may contain any of the UK’s 14 legally notifiable allergens.
欢迎所有儿童。 可应要求为 2 岁以下儿童免费提供婴儿床/婴儿床（安全：供无法爬出旅行婴儿床/婴儿床、身高小于 89 厘米或体重不超过 14 公斤的儿童使用） ）。 如果您需要婴儿床/婴儿床，请在预订时告知我们。 此选项不适用于带共用设施的单人间或带淋浴的单人间。
We are unable to accommodate pets. However, Assistance Dogs are very welcome. Please let us know when making your reservation, so that we can try to accommodate you near our outdoor courtyard.
Smoking is not legally permitted anywhere within the Hotel (this includes e-cigarettes). Guests who are found to have been smoking on the premises will be charged up to £100 to cover the cost of cleaning all the soft furnishings to remove the smell for the next guest. As smoking is legally prohibited in the hotel, the courtyard is popular with smokers.
Crescent Hotel 以为其客人和员工提供愉快和安全的环境而自豪。 请注意您的其他客人、我们的员工和财产。
You might wish to consult our website (www.CrescentHotelofLondon.com) for further details on arriving at the hotel， local restaurants， bars 和 cafes, other Local attractions, London attractions 和 Frequently Asked Questions. Please feel free to telephone (+442073871515) during reception hours London time or email the Hotel directly (firstname.lastname@example.org) if you have any questions about your stay.
Following the Government’s relaxation of Covid measures, which passes the responsibility to the general public and businesses, we will ask neither guests nor staff to wear masks or socially distance but to make their own decisions on how to protect themselves and others.