TERMS AND CONDITIONS

RECEPTION

Please contact us by phone or email if you have any queries.  We are always happy to help.

Reception is open between 07.30 – 22.00 (London Time).

Only in exceptional circumstance can we check-in arrivals outside of the above hours.

Should you need any assistance, a member of staff is always on the premises.

CHECK IN & OUT TIMES

Check-In: 14:30 to 22:00

Check-Out: 11:00

LEAVING LUGGAGE

If you need to leave luggage before your room is ready for occupation or on the same day after check-out, then we are happy to accommodate

PAYMENT

We take payment by cash, credit or debit card (only Visa, Visa Debit, Maestro, Mastercard Debit and Mastercard). We will take a deposit of one night per room with the reservation and full payment on your arrival.  Card payments will need to be made on our payment terminal by reception; this is to minimise fraud. Should you have consumed any Extras these will be debited to your account.  

CANCELLATION POLICY

DIRECT BOOKINGS ON OUR WEBSITE OR VIA EMAIL/PHONE

We require 2 days’ notice, prior to the arrival date, to refund your deposit. With less than 2 days’ notice the deposit will be forfeit; this includes no-shows.

The hotel reserves the right to declare force majeure as a result of any circumstance that prevents us from providing hotel accommodation and will refund any deposit.  We will, however, suggest alternative accommodation in the locality.

RESERVATIONS VIA ONLINE TRAVEL AGENTS (E.G. BOOKING.COM)

Please be aware of specific cancellation policies in force for online travel agent bookings.

The above force majeure provision will apply to bookings from online travel agents.  However, they will be responsible for finding you alternative accommodation.

ON ARRIVAL

The Hotel is run as a private house where we can normally control the entrance better than a public access hotel; guests have their own entrance keys.

BREAKFAST

Breakfast is served in the breakfast room. So that the room does not become over-crowded we operate time slots.  Guests will have tables in their own groups but slots must be booked with reception. 

SPECIAL DIETARY REQUIREMENTS

Please let us know when you book whether you have a special dietary requirement.  We are able to accommodate most requests.  We buy specialist foods as and when required.  We do not have separate cooking or preparation facilities for specialist items.  We do our best to avoid contact between specialist items and our regular products.  If you have a severe allergy, please speak to our reception staff to discuss how we can help.  Our kitchen prepares foods that may contain any of the UK’s 14 legally notifiable allergens.

ACCESSIBILITY

The Hotel has no lift due to its venerable age and Listed Building status.  If the stairs are an issue for you, please contact the Hotel directly so that we can do our best to accommodate your needs.

CHILDREN

All children are welcome. Baby cots/cribs are available upon request for children up to age 2 free of charge (SAFETY: Intended for use by a child who is unable to climb out of travel cot/crib, is less than 89cm, or weight no more than 14 kg).  Please let us know on making the reservation if you require a baby cot/crib.  This option is not available in single rooms with shared facilities or singles with shower.

PETS

We are unable to accommodate pets.  However, Assistance Dogs are very welcome.  Please let us know when making your reservation, so that we can try to accommodate you near our outdoor courtyard.

SMOKING

Smoking is not legally permitted anywhere within the Hotel (this includes e-cigarettes).  Guests who are found to have been smoking on the premises will be charged up to £100 to cover the cost of cleaning all the soft furnishings to remove the smell for the next guest.  As smoking is legally prohibited in the hotel, the courtyard is popular with smokers.

DAMAGES and MISDEMEANOURS

Crescent Hotel prides itself on providing a pleasant and safe environment for its guests and staff.  Please remain mindful of your fellow guests, our staff and property.

Whilst we are understanding of accidental damage, we reserve the right to charge guests for any damages to hotel property; accidental or otherwise

CORPORATE PARTNERS

Please refer to our prearranged agreement but these terms and conditions will apply to your colleagues, therefore ensure that they are aware of them.

FURTHER INFORMATION

You might wish to consult our website (www.CrescentHotelofLondon.com) for further details on arriving at the hotel, local restaurants, bars and cafes, other Local attractions, London attractions and Frequently Asked Questions.  Please feel free to telephone (+442073871515) during reception hours London time or email the Hotel directly (general.enquiries@crescenthoteloflondon.com) if you have any questions about your stay.

TERMS & CONDITIONS DURING CORONAVIRUS RESTRICTIONS

Following the Government’s relaxation of Covid measures, which passes the responsibility to the general public and businesses, we will ask neither guests nor staff to wear masks or socially distance but to make their own decisions on how to protect themselves and others.

We keep the hotel well ventilated with fresh air and it is not dependent on air-conditioned recycling.  This applies to both guest rooms and public spaces.