TERMS & CONDTIONS DURING CORONAVIRUS RESTRICTIONS
Following the Government’s relaxation of Covid measures, which passes the responsibility to the general public and businesses, we will cautiously relax our special measures in light of experience within the Hotel and at large.
We ask our guests to respect that some will have had recently painful experiences and may be anxious to see more precautionary measures, most of which will not be so onerous for the rest of us to adopt.
We keep the hotel well ventilated with fresh air and it is not dependent on air-conditioned recycling. This applies to both guest rooms and public spaces.
Please contact us by phone or email if you have any queries. We are always happy to help.
Monday to Saturday 07.30 – 22.00 (London Time)
Sunday and Bank Holidays 08.00 – 22.00 (London Time)
Only in exceptional circumstance can we check-in arrivals outside of the above hours.
Should you need any assistance, a member of staff is always on the premises.
CHECK IN & OUT TIMES
Check-In: Room availability guaranteed from 14:30 but we will do our best to have your room ready for your notified arrival: Check-Out: 11:00
Currently we will only take payment by credit or debit card. We accept Visa, Visa Debit, Maestro and Mastercard. We will take a deposit of one night per room with the reservation and full payment on your arrival. This avoids staff interaction at check-out. Should you have consumed any Extras these will be credited to your account and the sum taken on your credit card. A paid invoice will be emailed to you after departure.
Following a booking, guests will receive a Prior to Arrival Email requesting information required for track-and-trace which we will continue to operate.
We require 2 days’ notice, prior to the arrival date, to refund your deposit. With less than 2 days’ notice the deposit will be forfeit, this includes no-shows.
The hotel reserves the right to declare force majeure as a result of any covid related circumstance that prevent us from providing hotel accommodation and will refund any deposit. We will, however, suggest alternative accommodation in the locality.
RESERVATIONS VIA ONLINE TRAVEL AGENTS (E.G. BOOKING.COM)
As online travel agents may not gather covid compliance information, we will send an email requesting it.
Please be aware of specific cancellation policy in force for online travel agent bookings.
The above force majeure provision will apply to bookings from online travel agents. However, they will be responsible for finding you alternative accommodation.
COVID SAFE COMPLIANCE CHECK PRIOR TO YOUR ARRIVAL
Prior to arrival we will email you seeking assurances that you and your fellow travellers: have not suffered from Covid-19 symptoms in the last 14 days, are not currently suffering from any symptoms associated with Covid-19 and recently have not knowingly been in direct contact with a person suffering from Covid-19 symptoms. Failure to reply to this Prior to Arrival email 2 days before your arrival, will result in the deposit being retained and your reservation being cancelled.
You will also be asked to confirm that you and your fellow travellers will abide by the Hotel’s courtesy rules regarding social distancing, solely necessary for movement around communal parts of the Hotel and personal hygiene
If you need to leave luggage before your room is ready for occupation or after check-out, please ask reception. This is normally possible.
The Hotel is run as a private house where we can normally control the entrance better than a public access hotel; guests have their own entrance keys, which we will sanitise in advance of your arrival.
Upon arrival ring the doorbell. We invite you to use the sanitizer provided to clean your hands thoroughly before picking up your keys and progressing further into the Hotel. We will be wearing masks, but we will be smiling beneath them. Staff will be happy to chat at a safe distance. We will give you directions to your room and wish you a pleasant stay.
IN YOUR ROOM
We want your room to be your safe haven, where you can relax. Your room will have been aired, cleaned and sanitized prior to your arrival. You will find a fresh set of consumables for making hot drinks and for washing and bathing.
LOUNGE and COURTYARDS
The lounge is available to guests and we rely on guests to make their own judgements on how comfortable they feel about using it. The courtyard, popular with smokers, is also open to guests.
Breakfast is served in the breakfast room. So that the room does not become over-crowded we operate dining time slots. Guest will have tables in their own groups but dining slots must be booked with reception. Cereals, juices, yoghurts etc. may be taken from the self-service area and there is table service for all hot items.
DURING YOUR STAY
Your room will be aired, cleaned and sanitized daily. Rooms must be vacated for housekeeping. Please tell reception if you do not wish your room to be cleaned.
Guests are requested not to invite visitors into the hotel.
SUSPECTED COVID INFECTION WHILE AT THE HOTEL
Should a member of your party develop any of the Covid-19 symptoms, isolate your entire party in their rooms.
Go to NHS 111 online to seek advice and a test if advised. Please inform reception and stay in your room if you are advised to isolate. Unfortunately, if you or anyone in your party is required to isolate for a longer period than that remaining on your reservation, you will be charged at the daily rate. In isolation guests would be responsible for their own cleaning and bed making. We will supply plates and cutlery for take-away orders.
SPECIAL DIETARY REQUIREMENTS
Please let us know when you book whether you have a special dietary requirement. We are able to accommodate most requests. We buy specialist foods as and when required. We do not have separate cooking or preparation facilities for specialist items. We do our best to avoid contact between specialist items and our regular products. If you have a severe allergy, please speak to our Reception staff to discuss how we can help. Our kitchen prepares foods that may contain any of the UK’s 14 legally notifiable allergens.
The Hotel has no lift due to its venerable age and Listed Building status. If the stairs are an issue for you, please contact the Hotel directly so that we can do our best to accommodate your needs.
All children are welcome. Baby cots/cribs are available upon request for children up to age 2 free of charge (SAFETY: Intended for use by a child who is unable to climb out of travel cot/crib, is less than 89cm, or weight no more than 14 kg). Please let us know on making the reservation if you require a baby cot/crib. This option is not available in single rooms with shared facilities or singles with shower.
We are unable to accommodate pets. However, Assistance Dogs are very welcome. Please let us know when making the reservation, so that we can try to accommodate you near one of our outdoor courtyards.
Smoking is not legally permitted anywhere within the Hotel (this includes e-cigarettes). Guests who are found to have been smoking on the premises will be charged up to £100 to cover the cost of cleaning all the soft furnishings to remove the smell for the next guest.
DAMAGES and MISDEMEANOURS
Crescent Hotel prides itself on providing a pleasant and safe environment for its guests and staff. Please remain mindful of your fellow guests, our staff and property.
Whilst we are understanding of accidental damage, we reserve the right to charge guests for any damages to hotel property; accidental or otherwise
Please refer to our prearranged agreement but these terms and conditions will apply to your colleagues, therefore ensure that they are aware of them.
You might wish to consult our website for details on How to Find Us, Local Attractions and Things to do in London. Please feel free to telephone or email the Hotel directly if you have any questions about your stay.