TERMS & CONDTIONS DURING CORONAVIRUS RESTRICTIONS
These terms and conditions apply during the period of coronavirus restrictions in England and supersede our Standard Terms and Conditions for this period. They may vary in line with changing government guidance.
Please contact us by phone or email if you have any queries. We are always happy to help.
Monday to Saturday 07.30 – 21.00 (London Time)
Sunday and Bank Holidays 08.00 – 21.00 (London Time)
Should you need any assistance, a member of staff is always on the premises.
CHECK IN & OUT TIMES
Check-In: Room availability guaranteed from 14:30 but we will do our best to have your room ready for your notified arrival: Check-Out: 11:00
CONDITIONS SPECIFIC TO CORONAVIRUS RESTRICTIONS PERIOD
We will only take payment by credit or debit card. We accept Visa, Visa Debit, Maestro and Mastercard. We will take a deposit of one night per room with the reservation and full payment on your arrival. This is to avoid staff interaction at check-out.
Following a booking, guests will receive a Prior to Arrival Email requesting information required for track-and-trace and other compliance purposes-; a reply is essential for booking confirmation.
We take 1 night’s deposit per room at the time of booking to secure your reservation. We require 2 days’ notice, prior to the arrival date, to refund your deposit. With less than 2 days’ notice the deposit will be forfeit, this includes no-shows.
RESERVATIONS VIA ONLINE TRAVEL AGENTS (E.G. BOOKING.COM)
As online travel agents may not gather covid compliance information, we will send an email requesting it: a full reply is essential for booking confirmation.
We take 1 night’s deposit per room at the time of booking to secure your reservation. Please be aware of specific cancellation policy in force for online travel agent bookings.
Regulatory Compliance check prior to your arrival
Prior to arrival we will email you seeking assurances that you and your fellow travellers: have not suffered from Covid-19 symptoms in the last 14 days, are not currently suffering from any symptoms associated with Covid-19 and recently have not knowingly been in direct contact with a person suffering from Covid-19 symptoms. These questions may change depending on the current UK Government guidance for England. Failure to reply to this Prior to Arrival email 2 days before your arrival, will result in the deposit being retained and your reservation being cancelled.
You will also be asked to confirm that you and your fellow travellers will abide by the Hotel’s rules regarding social distancing, solely necessary for movement around communal parts of the Hotel and personal hygiene. These rules may change depending on the current UK Government guidance for England.
If you need to leave luggage before your room is ready for occupation or after check-out, please discuss this with reception. Our normal left-luggage area is closed to mitigate covid contamination but usually there will be a way to manage temporary storage safely.
The Hotel is run as a private house where we can normally control the entrance better than a public access hotel; guests have their own entrance keys, which we will take care to clean in advance of your arrival. Upon arrival ring the doorbell. Please use the sanitizer provided to clean your hands thoroughly before picking up your keys and progressing further into the Hotel. We will be wearing masks, but we will be smiling beneath them. We will be happy to chat at a safe distance. We will give you directions to your room and wish you a pleasant stay.
In Your Room
We want your room to be your safe haven, where you can relax. Your room will have been aired, cleaned and sanitized prior to your arrival. You will find a note in your room explaining the safety precautions to protect yourself, other guests and staff. We will deliver fresh consumables to your room upon arrival, which is also explained in the note
Public Rooms and Courtyards
Access is restricted. Please ask reception.
Breakfast –Tray Room Service
You will find the breakfast menu in your room to order from reception the day before with your preferred delivery time. We will not be serving hot drinks with breakfast, but hot drinks facilities are in the room. Family groups will be served in the breakfast room. Please arrange your preferred time with reception.
During Your Stay
Your room will be cleaned and sanitized daily. Rooms must be vacated for housekeeping. Please tell reception if you do not wish your room to be cleaned during your stay.
Guests are requested not to invite visitors into the hotel.
Suspected Infection while at the Hotel
Should a member of your party develop any of the Covid-19 symptoms, isolate your entire party in their rooms.
Go to NHS 111 online to seek advice and a test if advisable. Please inform reception and stay in your room if you are advised to isolate. Unfortunately, if you or anyone in your party is required to isolate for a longer period than that remaining on your reservation, you will be charged at the daily rate. In isolation guests would be responsible for their own cleaning and bed making.
If you order a food delivery please give the restaurant your name and room number and let reception know. We are happy to open the door for deliveries, but you will need to collect it from the front door. Our experience is that delivery drivers prefer calling their customer directly when they arrive at the door. We can provide wine glasses, plates, cutlery and a tray if you need them. You may leave the dirty plates etc. outside your room the following morning for collection after breakfast service. Please avoid leaving items in the halls or staircases overnight as these are all emergency exit routes and could cause injury.
SPECIAL DIETARY REQUIREMENTS
Please let us know when you book whether you have a special dietary requirement. We are able to accommodate most requests. We buy specialist foods as and when required. We do not have separate cooking or preparation facilities for specialist items. We do our best to avoid contact between specialist items and our regular products. If you have a severe allergy, please speak to our Reception staff to discuss how we can help. Our kitchen prepares foods that may contain any of the UK’s 14 legally notifiable allergens.
The Hotel has no lift due to its venerable age and Listed Building status. If the stairs are an issue for you, please contact the Hotel directly so that we can do our best to accommodate your needs.
All children are welcome but ensure that they abide by the above coronavirus restrictions. Baby cots/cribs are available upon request for children up to age 2 free of charge (SAFETY: Intended for use by a child who is unable to climb out of travel cot/crib, is less than 89cm, or weight no more than 14 kg). Please let us know on making the reservation if you require a baby cot/crib. This option is not available in single rooms with shared facilities or singles with shower.
We are unable to accommodate pets. However, Assistance Dogs are very welcome. Please let us know when making the reservation, so that we can try to accommodate you near one of our outdoor courtyards.
Smoking is not legally permitted anywhere within the Hotel (this includes e-cigarettes). Guests who are found to have been smoking on the premises will be charged up to £100 to cover the cost of cleaning all the soft furnishings to remove the smell for the next guest.
DAMAGES and MISDEMEANOURS
Crescent Hotel prides itself on providing a pleasant and safe environment for its guests and staff. Please remain mindful of your fellow guests, our staff and property.
Guests who are found to be persistently disregarding Social Distancing and other Covid-19 safety measures, placing guests and staff at risk, will be asked to leave the premises immediately. They will be expected to pay for their entire stay.
Whilst we are understanding of accidental damage, we reserve the right to charge guests for any damages to hotel property; accidental or otherwise.
Please refer to our prearranged agreement but these terms and conditions will apply to your colleagues, therefore ensure that they are aware of them.
You might wish to consult our website for details on How to Find Us, Local Attractions and Things to do in London. Please feel free to telephone or email the Hotel directly if you have any questions about your stay.