Cookie Policy

Cookies and other tracking technologies

Non-Personally Identifiable Information

We collect Non-Personally Identifiable Information automatically when you visit our Site. Non-Personally Identifiable Information is information that is not used nor intended to be used to personally identify an individual and is not associated with nor linked to Personal Information. This Non-Personally Identifiable Information we collect via the Site includes your Internet Protocol address, browser type, browser language, the date and time of your request, and the web page you have visited immediately prior to visiting the Site.

The Crescent Hotel will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Crescent Hotel reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Crescent Hotel web services.

As a condition of use of our site, all users must give permission for Crescent Hotel to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by Crescent Hotel is kept secure and no access to raw log files is given to any third party.

How we use Cookies

Cookies are small text files which are placed on your computer when you visit a website.

• “First party” cookies are set by the site you have chosen to visit.
• “Third party” cookies are set by sites external to the one you are visiting.
• “Session” cookies expire when you close your browser.
• “Persistent” cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them.
• “Web beacons” are small pixels that are used alongside cookies to monitor site activity.

Should I be concerned?

The E-Privacy Directive asks businesses to make their online customers aware of cookie usage, so that customers may opt out if they prefer. Cookies are not computer programs and importantly cannot spread viruses. They cannot access other information stored on the user’s computer – in order to get a user’s email address for example.

Crescent Hotel recommend that you accept cookies from our site, as you will not be able to use our online service without them, or would prevent us from making future improvements to services based on tracked visitor behaviour.

However, if you wish to disable our cookies it can be achieved via your browser settings or via To find out more about managing cookies visit

What cookies do Crescent Hotel use?

We use “first party” cookies to:

• provide a ‘shopping’ service such as logging in to your account, remembering the contents of your booking and remembering your details whilst going through checkout.
• track visitor numbers, paths and sales to ensure that we can supply a fast and efficient service.

We use “third party”, “session” and “persistent” cookies to:

• track sales where the visitor was referred from external sites.
• track video views.
• provide remarketing support.

Crescent Hotel work with third party suppliers such as Adroll and Google Inc who may set cookies on our website. This allows us to use remarketing techniques to help target our marketing and advertising campaigns more effectively by providing internet based advertisements that are personalised to your interests.

Crescent Hotel may use “web beacons” to:

• track website traffic.
• gather statistics on the use of the website.

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