Hotel Policies

RECEPTION

Please contact us by phone or email if you have any queries.  We are always happy to help.

Monday to Saturday 07.30 – 22.00  (London Time)

Sunday and Bank Holidays 08.00 –  22.00  (London Time)

Should you need any assistance, a member of staff is always on the premises.

 

PAYMENT

We accept Visa, Visa Debit, Maestro and Mastercard.

We require a deposit equal to one night’s room rent per room at the time of booking to secure your reservation.

If you have telephoned or emailed the Hotel directly, you will be sent an email with various methods for making your required deposit payment.

If you have booked via an online travel agent, we will charge the credit/debit card provided for the one night’s deposit per room on receiving the reservation, as described on the agents website.

Please also see our Cancellation Policy below.

The remaining balance must be paid by the guest on or before departure.  This payment can be made by credit/debit card or cash sterling.  Crescent Hotel reserves the right to charge the credit/debit card provided for the deposit for any outstanding balances not settled in full on departure.

 

ARRIVAL AND DEPARTURE

Our check-in time is from 14.30 and the latest check-out time is 11.00.  We offer luggage storage at Reception and a sitting room for our guests should you require it.

 

GROUP BOOKINGS

If you are making a group booking (more than 3 rooms for the same or similar dates), please email us directly with the booking information so that we can try to arrange your rooms close together.

 

REGULAR AND RETURNING GUESTS

If you are one of our regular or returning guests, and want to enquire about your preferred room, please telephone, email or ask in person to arrange your next stay.

 

 

ACCESSIBILITY

The Hotel has no lift due to its venerable age and Listed Building status.  If The stairs are an issue for you, please contact the Hotel directly so that we can do our best to accommodate your needs.  Unfortunately all Single with Shower rooms are on the top floor.

 

BREAKFAST

Breakfast is included in the price of your room.

Monday to Saturday.  The breakfast room opens at 07.15 for you to help yourself to the cold breakfast selection.  Cooked breakfast is available from 07.30.  Breakfast service finishes at 09.00.

Sunday and Bank Holidays.  The breakfast room opens at 07.45 for you to help yourself to the cold breakfast selection.  Cooked breakfast is available from 08.00.  Breakfast service finishes at 09.30.

The breakfast room is located on the lower ground floor, the stairs are next to Reception.  When you arrive at breakfast, please find yourself a seat (the Hotel’s much appreciated tradition of sharing a table may apply) and help yourself to the cold selection.  Your server will then take your order for cooked breakfast.

 

SPECIAL DIETARY REQUIREMENTS

Please let us know at the time of booking whether you have a special dietary requirement.  We are able to accommodate most requests.  We buy specialist foods in as and when required.  We do not have separate cooking or preparation facilities for specialist items.  We do our best to avoid contact between specialist items and our regular products.  If you have a severe allergy, please speak to our Reception staff to discuss how we can help.  Our kitchen prepares foods that may contain any of the UK’s 14 legally notifiable allergens.

 

CHILDREN

All children are welcome.  Baby cots/cribs are available upon request for children up to age 2 free of charge (SAFETY: Intended for use by a child who is unable to climb out of travel cot/crib, is less than 89cm, or weight no more than 14 kg).  Please let us know on making the reservation if you require a baby cot/crib.  This option is not available in Singles with shared facilities or Singles with shower.

 

PETS

We are unable to accommodate pets.  However, Assistance Dogs are very welcome.  Please let us know when making the reservation, so that we can try to accommodate you near one of our outdoor courtyards.

 

SMOKING

Smoking is not legally permitted anywhere within the Hotel (this includes e-cigarettes).  Guests who are found to have been smoking on the premises will be charged up to £100 to cover the cost of cleaning all the soft furnishings to remove the smell for the next guest.

 

DAMAGES and MISDEMEANOURS

Crescent Hotel prides itself on providing a pleasant and safe environment for its guests and staff.  Please remain mindful of your fellow guests, our staff and property. 

Whilst we are understanding of accidental damage, we reserve the right to charge guests for any damages to hotel property; accidental or otherwise.

 

FURTHER INFORMATION

You might wish to consult our website for details on How to Find Us, Local Attractions and Things to do in London.  Please feel free to telephone or email the Hotel directly if you have any questions about your stay.

We look forward to welcoming you to the Crescent Hotel.